Refund & Cancellation Policy

1. Overview

At KK Naturals Masala Bite, we are committed to delivering high-quality spices and food products. Due to the nature of our products, we follow a strict refund and cancellation policy to ensure product safety and hygiene.

2. Order Cancellation

• Orders can be canceled within 2–4 hours of placing the order
• Once the order is processed or shipped, cancellation will not be possible
• To cancel an order, please contact us immediately

3. Refund Policy

Refunds are applicable only under the following conditions:

• You received a damaged or defective product
• You received the wrong item
• The product is missing from your order

Conditions for Refund:

• Request must be raised within 48 hours of delivery
• Product must be unused and in original packaging
• Proof (images/video) is required

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after delivery
• Minor packaging variations
• Delay caused by courier or external factors
• Incorrect address provided by the customer

5. Return Policy

• Due to the perishable nature of spices and food items, returns are generally not accepted
• In approved cases, return instructions will be provided by our support team

6. Refund Process

• Once your request is approved, the refund will be processed within 5–7 business days
• Refund will be credited to the original payment method

7. Shipping Charges

• Shipping charges are non-refundable
• In case of wrong or damaged product, return shipping (if required) will be covered by us

8. Contact Us

For any refund or cancellation request, please contact us:

• 📧 Email: kknaturalscare@gmail.com
• 📞 Phone: +91 8796039142
• 📍 Address: G 36 patel nagar 3 ghaziabad uttar Pradesh 201001